The agents built into your CRM, service desk and contact center each come from a different vendor. Each one logs in its own format, in its own cloud, and some exports only reach back a few days. Finestra pulls them, along with the agents you build yourself, into one standardized record you own: which agent, acting for whom, touched what data, and when.
The problem
When someone asks what an agent did, the answer is spread across consoles that don't agree with each other.
Where you have the least control
Agents inside your CRM, service desk or contact-center platform run in the vendor's cloud. What you can see depends on each vendor's logs: their format, their retention, their idea of an action. Finestra starts here.
Where you already have control
Agents your team builds, or routes through your own gateway, can write to one record you own. Finestra puts them in the same record as your vendor agents.
One vendor exports OpenTelemetry spans, another a trace, another a webhook. Each one defines an "action" its own way.
Some vendor exports only reach back a few days. If nobody pulled the record in time, it's gone.
When one vendor's agent hands a customer to another's, the trail breaks between the two systems.
A vendor log can look complete and still miss a read. Nothing checks it against your data systems.
How it works
Finestra reads the exports your agent vendors already provide, then does the work nobody wants to maintain in-house.
Connect each agent platform, read-only. Exports are pulled continuously, so short retention windows don't cost you history.
Every vendor's schema is mapped to one common format. Timestamps, IDs and actions are harmonized.
One append-only record: which agent, acting for whom, what data and tools it touched, and when. Cross-vendor handoffs are stitched into one transaction.
Where your data systems expose access logs, agent activity is checked against them, so reads a vendor log never reported get flagged. Coverage depends on which systems expose those logs.
Stream the record into the SIEM or data lake you already run, or explore it in the Finestra Console.
Under the hood
Think of it as a unified API for agent logs. We learn each platform's export format, keep up with its changes, and map it into one common schema your team can query.
One event format for every vendor · OpenTelemetry-compatible
Fictional vendors. Schemas simplified for illustration.
Why Finestra
Vendor dashboards each show their own agents. Finestra is the neutral record across all of them.
Finestra isn't one of the agent vendors it records, so the record isn't written by the company that built the agent.
One record across every agent platform you run, including agents your team built in-house.
Metadata only, kept in your systems. Your record stays yours, even if you switch agent vendors.
Where your data systems expose access logs, agent activity is reconciled against them, so gaps in vendor logs show up. Coverage depends on which systems expose them.
Every deployment starts with a plain report of what we can and can't see for each vendor.
Finestra reads vendor exports. It never sits in the path of agent actions or slows them down.
Works with SparteraConnect
Agent requests routed through SparteraConnect carry query-level detail no vendor log has. Agents get an aggregate answer instead of raw rows, and Finestra records exactly how that answer was produced.
SparteraConnect is a separate Spartera product, and it does sit in the path of the queries you route through it. Using it is optional. Finestra itself stays out of the path either way.
An analyst asks an agent:
"Total refunds for customer #4417 this quarter?"
Illustrative example.
Who it's for
The agents in your CRM, service desk and contact center each keep their own logs. Keep one retained record across all of them, plus the agents you build in-house.
Give every customer a standardized record of what your agents did. One integration instead of answering each log request by hand.
See every agent, its owner and what it touched, without building and maintaining a custom dashboard.
The coverage report
Before anything else, we show you what we can and can't see across your agents.
Request a coverage reportNot generally. Finestra is in early access: we're working hands-on with a small group of design partners. Request a coverage report and we'll reach out to see whether it's a fit.
During early access, each connector is built per engagement, starting with the platforms our design partners run. We read the exports vendors already provide, such as OpenTelemetry traces, vendor APIs and webhooks, and your coverage report shows what each one exposes. There's no self-serve connector library yet. The platform list in the form helps us prioritize; it isn't a list of supported integrations.
No. Finestra records metadata about agent activity (which agent, acting for whom, what it touched, and when), not the data itself. Prompt and response content isn't captured by default.
In your systems: your cloud storage, data lake or SIEM. You can also explore it in the Finestra Console.
No. Finestra reads vendor exports; it never sits in the path of agent actions. If you choose to route queries through SparteraConnect, a separate and optional Spartera product, those queries pass through SparteraConnect.
No. The record shows what an agent did, for whom, and what it touched. It doesn't check those actions against permissions. That's something we're exploring with design partners.
Finestra feeds it. Agent vendors' logs arrive in different formats and with gaps. Finestra standardizes them, stitches cross-vendor transactions and, where your data systems expose access logs, checks completeness before the record reaches your SIEM.
Each dashboard shows its own agents, in its own format. Finestra is independent of the vendors and covers all of them in one record you own.
Early access
Tell us about your agents. We'll reach out to set up a coverage report and walk you through the demo live.